Branch Secretaries

Ben Goodes

Operations Manager

Introduction

I have been at Nene Valley Crematorium for 2 years, having previously worked on the audio-visual side of funerals for 8 years. As operations manager my focus is on ensuring respectful, seamless services for families while maintaining high standards of efficiency and professionalism across the site. After visiting my first branch meeting at the Gordon Institute in 2024, I wanted to be part of the bringing together of like minded people to share ideas.

Simone Gallant

Bereavement Services Manager

Email

Introduction

I started in the Customer Services Team in 2008, when under Waveney District Council, which became Waveney Norse until 2023 & now under the wing of East Suffolk Council, we are East Suffolk Services. Whilst in Customer Services, I was assigned to be another admin person for the then named Cemeteries & Burials Team in 2011. I took over the management of that team in 2016, in 2023 we changed our name to what we thought was all-round more suitable, we feel we offer much more than burying the deceased & looking after the Cemeteries ! So, Bereavement Services we became.

Linda Hartard

Email

Introduction

Linda works for Chelmsford City Council

Graham Harrison

Bereavement Services Manager & Registrar

Email

Introduction

I manage 2 crematoriums, 46 open cemeteries and 98 Closed Churchyards. I first started on a Y.T. Scheme in 1985 which involved all aspects of grounds maintenance. I went on to carrying out grass cutting operations, an opportunity arose to work in the nursery where I undertook studies to become a qualified gardener. Then came a chance to become a client officer, for grounds maintenance, street cleaning and burials. Nobody was willing to take on burials and headstone inspections so I put my hand up and was given the position of bereavement services manager.

Dave Jennings

Email

Introduction

I’ve worked for Trafford Bereavement Services for 26 years and been manager since 2008. Prior to that I worked for an independent family funeral directors for 11 years. This gave me a great background for when I switched sides as I was able to look at the bigger picture of what the FDs wanted and what we provided. I was also aware of all the tricks!

Victoria Currie

Cemetery & Crematorium Manager

Email

Introduction

I started working for Conwy County Borough Council in 1999 in the Highways Department. I looked after footpaths and bridleways in the county. Everyone says what a wonderful job getting paid to walk the hills of North Wales. In reality it is lot of arguements with landowners and ramblers in muddy fields! After a reorganisation I took on responsibility for cleansing and the highway maintenance. The dread of gritting season became too much and when the manager vacancy came up at the crematorium in 2021 I jumped at the chance.

Heather White

Service Manager/Registrar

Email

Introduction

I am the Service Manager/Registrar for Bereavement Services at Southampton City Council, with over 25 years’ experience in the bereavement sector. I am passionate about delivering compassionate, high-quality services for bereaved families, while continually improving standards across cemeteries and crematorium operations. I served as ICCM President for five years, including what I often refer to as my “Covid Presidency”, supporting the profession through an incredibly challenging time and working closely with colleagues across the sector. As South East Branch Secretary, I enjoy bringing people together, sharing knowledge and supporting colleagues across the region.

Carmel Thomas

Policy and Performance Officer

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Introduction

I have been actively involved in Bereavement Services since 1993, beginning my career as a Memorial Officer then transitioned into a trainee role. Following completion of my Diploma I progressed to a position where I now lead the Bereavement Services Strategy. I have served as Secretary and Chair of the Continuous Improvement Forum in Wales for several years. Stepping into the role of ICCM Branch Secretary was a natural progression.

Michael Headington

Green Spaces Manager

Email

Introduction

I have been involved in management of local authority cemeteries since 1994, I was appointed to the post of Bereavement Officer in 2001, taking on direct responsibility for the management of the council's municipal cemeteries. Becoming an ICCM Branch Secretary is a valuable opportunity to promote and elevate our profession.

Tracy Lawrence

Manager

Email

Introduction

Tracy is based at Tamar Valley Crematorium

Could this be you?

Branch Secretary

Email

Introduction

We are looking for someone to co-ordinate branch meetings for the Yorkshire region. Hit the email button to get in touch and learn more.

Thomas McQuilkin

Assistant Group Manager Bereavement Services

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Introduction

Thomas is based at Glasgow City Council

John Downes

Bereavement Services Manager

Email

Introduction

John is based at Glasgow City Council